Remote support, your way
Secure remote support software for IT teams and service providers
WollConnect is remote support software for IT service providers and businesses. It reaches Windows and macOS machines that nobody is sitting in front of — as a managed cloud or entirely in your own data centre. No inbound firewall rules, no port forwarding, no exceptions left open for the weeks when nobody is supporting anything.
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Unattended access is the normal case
Most of the work happens on servers and on desktops where nobody is logged in: at night, during a maintenance window, at a site with no local IT. WollConnect installs an agent as a system service. It reports in and stays reachable for as long as the machine is running.
Because it is a service, the places where attended tools give up simply work: the sign-in screen, User Account Control, Ctrl+Alt+Del. Install an update on a server and you still have the session afterwards.
Nothing has to be opened in the firewall
The agent opens the connection outbound and keeps it open. The technician connects outbound too. Both meet on the relay. No inbound rule, no port forwarding, nothing listening on the customer's edge.
This is not a convenience feature. It is the point where many procurement decisions are made, because a remote support path that needs an inbound rule is a permanently open door.
Cloud or your own data centre — same product
Cloud means we run the platform, the relay and the updates. You install the agent and start working. Three plans, clear limits on technicians, concurrent sessions and unattended agents.
On-premises means everything runs on your hardware: your database, your certificates, your relay. Nothing leaves your network. Scoped individually, because network segmentation and certificate handling differ at every site.
Switching later is not a migration. It is the same software.
More than a screen
Once an agent is on a machine, there is more to do than watch a desktop:
- Patch management for Windows, Exchange and third-party software
- Scripts in PowerShell and zsh, on one machine or across a customer
- File transfer both ways, with a progress dialog on the target machine
- Per-user permissions — see how access is controlled
- Prepared installers per customer
Frequently asked questions
Which operating systems are supported?
The agent runs on Windows and macOS; the viewer is available for both. Windows Server is explicitly supported, including unattended access to the sign-in screen.
Does the customer need to open a firewall port?
No. Agent and viewer both connect outbound and meet on the relay. No inbound rules are needed.
Can I run WollConnect on my own servers?
Yes. The on-premises edition runs entirely in your data centre with your own database, certificates and relay.